Our Team
| Tron Jordheim | Director of Operations |
| Dana Shields | Call Center Manager |
| Liz Pollard | Client Support Coordinator |
| Julio Montes | Call Center Assistant |
| Kay Johnson | Client Support Representative |
Tron is a transplanted New Yorker who fondly remembers the time at 8 or 9 years old when he walked up Broadway at 138th street hearing an Aretha Franklin song played from the music store. He has fond memories of living in the beautiful landscape of Livingston Manor, NY where there was good snow, lovely lakes, meadows and mountains.
Tron’s favorite pastimes while in elementary school and high school were music, art and playing hooky. He was an outdoorsman at an early age participating in softball, swimming, biking, and sleep away camps. His goal after high school was to be a Jazz composer and arranger. He has not yet achieved that goal but says that his life is full of noise and improvisations. Michener’s Hawaii, Castenada’s Don Jaun, Exodus by Uris, Swift’s Gulliver’s Travels and Die Blech Trommel by Gunter Grass are books that have impacted his life. Tron claims the School of Hard Knocks as his Alma Mater and holds a PhD in life survival skills.
Tron is a member of the National Speaker’s Association and is in much demand for speaking engagements. He is a successful dog trainer, and has managed a rock band. He once served as a security guard for former President Jimmy Carter. When he came to Columbia, Missouri he took command of a fledgling Culligan Water territory and gave it wings. Tron helped create the PhoneSmart Call Center to help fill a need in the self-storage industry. Under his direction the Call Center soon branched out from serving StorageMart to serving self-storage facilities large and small. He travels extensively to meet industry owners and managers and offers sales training seminars and forums. He seeks change and new adventures, but believes there is much more to be done at the call center.
When he is not on the road or on the job, Tron tools around in a restored 1970 Impala convertible. He recalls the summer in Sonora Desert as the most beautiful place that he has ever been to, he says it is, “Sparse and yet full of life at the same time. . . and gloriously hot.” His aspirations for the future are to show his children “clean beaches, crisp clean mountain air and tasty restaurants.”
A devoted family man he shines with pride when mentioning his wife’s artistic and dancing skills and loves to spend time with his 2 children. He enjoys reading, walking and often bikes to work. Tron says the most wonderful moment in his life is when the surgeon revived him from the dead so that he could continue living. He wishes to be remembered as an inspiration to adults and children everywhere and so works toward that goal every day.
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Since she began in 2000 Dana has become the proud grandma of three beautiful girls, survived as a marine’s wife during two tours of Iraq and has grown with PhoneSmart as the business expanded.
She has helped shape PhoneSmart from its infancy and continues to hand down her sales expertise to the call center sales force.
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Liz manages the client development, support staff, accounts payable and accounts receivable. As of 2007 she has helped facilitate a revenue increase of more than 266% growth in just 4 years.
Liz brings her excellent work ethic and organization skills to the PhoneSmart team. Her dedication and hard work allows PhoneSmart to operate smoothly and offer quality call center, sales training, and secret shopping services to self storage owners.
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Julio’s best memory of growing up in Kansas City was his first high school play and the excitement he felt of being in front of an audience. If he had a role in the movie The Breakfast Club he would have been “BRAIN” as he was in all of the advanced classes and never got into any trouble (he was a goody two shoes, but has since loosened up in his “old” age). Julio returned to El Salvador to visit his grandparents while in high school and remembers a beautiful black sand beach as the most beautiful place he has ever seen.
He first wished to be a doctor, but the sight of blood did not agree with him and he studied electrical engineering, but came to Columbia Missouri to pursue a degree in Business. Eventually, he would like to have his own business. Next year he would like to be out of school and working on his own business. Over a year ago he answered a newspaper ad for an employment opportunity in the PhoneSmart call center. The evening shift suits him very well because he is not a morning person and usually eats breakfast at noon. He spends his spare time with his ferrets and his wonderful canine companion "Gypsie".
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Growing up in the Ozark Mountains she became a rather rugged individualist and loves the small SW Missouri city of Blue Eye. She remembers the beauty of the hills and the close-knit community that was her “village”. Kay was a “tomboy” who loved to ride barrel racehorses, ride motorcycles, and drag racing. Kay participated in track events in High School as a sprinter and ran hurdles. She played saxophone, oboe and bassoon in the school band and still plays piano and guitar. Kay toured with the gospel music group “Joyful Noise” and still sings in church choir. She also loves to sing country and western Karaoke. She has been skydiving and hang gliding.
When asked to describe herself in 25 words she responds as follows: plainspoken, independent, uppity, warm hearted, stubborn, pragmatic, outrageous, earthy, inquisitive, eclectic, passionate, unorthodox, rambunctious, giving, activist, outlandish, humorous, adventurous, sun loving, anti winter, philanthropist, political, politically incorrect, and patriotic.
She lives quietly with her 14 year old Newfoundland/Standard Poodle mix dog, Worff.
You probably don’t know that she started life left handed but it was policy in 1st grade during that time to try to make everyone write with their right hands. This may be why she is often “out of her right mind”.
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