Here is why you need a secret shopping service like PhoneSmart

We recently called 500 self storage facilities spread over 15 major markets in the USA during regular business hours.

We asked a simple question to see if the people answering the phone were willing, ready and able to sell to callers.

We asked, “What are your office hours?”

First of all:

2% of our calls were greeted with a busy signal
17% of calls were greeted with more than ten rings before we hung up…so no one answered.
13% of calls went to voicemail.

32% of calls went unanswered. No one answered.
I guess they need PhoneSmart as their off-site sales force, too.

But here is the kicker…

Here is why you need to make a commitment to serious sales training and quality control efforts.

69% of the people who did answer the phone did not ask if we needed storage!

They simply gave the office hours and said good-bye.

Make sure your staff people are saying what they should be saying. Use PhoneSmart for your secret shopping and telephone sales training.