About PhoneSmart - How does it work?

1. Determine your needs

• Are you missing sales and rental inquiries?
• Do your office hours conflict with your customers’ shopping and calling habits?
• Are you looking to control on-site payroll?
• Could your staff do a better job with sales and customer service?
• Do your marketing efforts work together as a single unit?

2. Make assumptions about the impact of additional revenue

• How much additional revenue would we create if we captured 10% more sales and rental inquires than you are capturing now?
• How much additional revenue could we create if we helped bring up your current sales conversion rate by 5% overall?
• What would the impact be if we helped raise the value of your average transaction by 10%?
• What results would PhoneSmart need to bring in order to become your favorite and most profitable partner?

3. Imagine the internal change dynamic of bringing on PhoneSmart as your off-site sales force and your training partner.

• What would you have to do to get buy-in up and down the organizational chain?
• Who in your organization would lead the effort to meld PhoneSmart into your day-to-day operations?
• What unique situations, dynamics or business conditions does PhoneSmart need to understand about your company or the markets you serve?

4. Call us at 1.866.639.1715 and let’s talk about getting started.

PhoneSmart brings real results from even only a few missed calls

One of our clients that uses us to answer calls when the staff are unavailable has five self storage properties in a medium sized mid western college town. Their offices are generally open from 8:30 am to 5:30 pm Monday through Friday. They are closed on the weekends.

In a twelve month period we created approximately $141,600.00 in revenue from the rentals of PhoneSmart leads and reservations. If you assume an average rental in this market is worth $600.00. The average cost per rental was below $100.00, which means the cost per sale was only in the 16% range. This was from phone calls they could not answer. Show me another revenue stream where the cost of acquisition is sub 20% …and the business came from missed opportunities. If you take pride in your abilities as an investor you could sure feel good about returns like this couldn’t you?

Here is the breakdown of when the leads and reservations were acquired.

• 351 leads and reservations or 45% came during the week.
• 39 were before hours
• 187 came during business hours
• 125 were from afterhours calls

The rest came on weekends and holidays.

• 29 on holidays
• 279 on Saturdays
• 111 on Sundays

If you average out the leads and reservations, it only amounts to about 3 leads or reservations per store per week. But when you add that up, you find the value of a seemingly small effort adds up to $141,600.00 in revenue. How would you like a bump in your business of this magnitude?

For Clients | PhoneSmart

Do you know how to use the phone-smart.net update site? Do you understand how to access and evaluate the various reports we provide you? Are you keeping us up to date on any changes within your company so we can serve you better? Have you talked to us lately about expanding our partnership to include other services we offer? You might as well take advantage of our expertise and let us help you send even more dollars to the bottom line.

For Contact Centers | PhoneSmart

PhoneSmart’s contact center experience brings your real-world results in your sales and customer service training efforts. PhoneSmart will help you bring up your performance metrics and increase revenue for your center and your clients.

Contact us at 1.866.639.1715 with any questions or concerns

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