Secret Shopping & Telephone Training
Here is why you need a service like PhoneSmart
We recently called 500 self storage facilities spread over 15 major markets in the USA during regular business hours.We asked a simple question to see if the people answering the phone were willing, ready and able to sell to callers.
We asked, “What are your office hours?”
First of all:
- 2% of our calls were greeted with a busy signal
- 17% of calls were greeted with more than ten rings before we hung up…so no one answered.
- 13% of calls went to voicemail.
- 32% of calls went unanswered. No one answered.
- You could be missing 32% of your rental inquiries. Contact us today about our call center.
But here is the kicker…
Here is why you really need to make a commitment to serious sales training efforts, and why you need to hire PhoneSmart to handle your phone calls.
*69% of the people who did answer the phone did not ask if we needed storage!
If you are not secret shopping your business on a regular basis, you have no idea what is going on.
If you do not use PhoneSmart to answer your missed business opportunities, you may be missing 32% of new inquiries.
Make sure you are ready to do business.
Telephone Mystery Shop your employee with SkilCheck Services and use PhoneSmart to handle your missed calls.
