Background
PhoneSmart was founded in the fall of 2000 to serve its parent company, StorageMart and to offer off-site sales support to other companies in the self storage and property management fields.
PhoneSmart has become an experienced sales support and training company, bringing impressive results to hundreds of client companies.
PhoneSmart is constantly seeking ways to improve customer contact and to improve sales and service results. Because of this PhoneSmart clients benefit from being represented by and being trained by top notch sales people.
Contact us at 1.866.639.1715 for information and statistics that would lend themselves to your efforts.
"PhoneSmart is a great partner - Tron & team are best in class when it comes to converting phone calls into tenants."
- Chuck Gordon, SpareFoot.com
"Tron is a top notch guy who is very knowledgeable about the Self Storage industry. We avoided using a call center for a long time, but then we implemented some call tracking technology and could see exactly how many calls we were missing. Ouch. It was frightening. Hiring Tron and his team at PhoneSmart was a dead simple way to boost our occupancy and revenue. I recommend him without reservation."
- Kenny Pratt, Storage Kings
"Our company has been using PhoneSmart for two years, and we have been extremely pleased with the results that we have had. The team members that you have at your call center are truly professional and I have had nothing but praise from our storage managers. Our goal when bringing PhoneSmart on board was to have not only a call center to answer our overflow and after-hours calls, but to have someone that could sell our properties as if they were there. This has been accomplished and we are pleased to say that PhoneSmart has become a partner in our business. In this business, it is imperative that we connect with every call that comes in, and we know that with your company on board, we know that if we miss a call or when we leave at night, PhoneSmart is there to take care of business. The times that I have called with questions, I have always had a great experience with professionalism and courtesy. Once again, thank you for the great job that you do each and every day."
- Timothy Grubbs, My Neighborhood Storage Center
"Moove In Self Storage has used PhoneSmart as our call center since 2005 . We have been delighted over the years with their performance and continue to use them at our stores. We find that even though their staff are not at our stores, nor have they ever seen them, most customers never know and are impressed that we answer the phone at times businesses are not traditionally open. We track our internal performance in converting the credit card reservations and courtesy holds and it runs very high. This is a tribute to PhoneSmart's professionalism in handling the call initially making it easier for our managers to get the rental on the follow up. PhoneSmart is the only call center I recommend to my clients"
- John Gilliland, Moove-in Self Storage
"Phone-Smart has given our organization a cost effective, easy and professional alternative to managing our incoming phone calls. The seamless integration of our storage software platform with Phone-Smart's call center software allows our organization more time to focus on growing or business."
- Craig Robertson, Morningstar Properties
